Wednesday, September 30, 2009

CALL CENTER TERMINOLOGIES.. (oha! english yan!)

NET LAG- the glazed look when you have been online for too long.

PRAIRIE DOGGING- When something happens in a call centre with cubicles, where people's heads pop up over the walls to see what's going on.

OPEN-COLLAR WORKERS- People who work at home or telecommute.

ADMINISPHERE- The rarefied organisation layers beginning just above the rank of call centre manager. Decisions that fall from the adminisphere are often profoundly inappropriate or irrelevant to the problems they were designed to solve.

STRESS PUPPY- A person who thrives on being stressed-out and whiny.

KEYBOARD PLAGUE- The disgusting buildup of dirt and crud found on a computer keyboard.

IDEA HAMSTERS- People who always seem to have their idea generators running.

MOUSE POTATO- The on-line generation's answer to the couch potato.

BLAMESTORMING- Sitting around in a group discussing why a deadline was missed or a project failed and who was responsible.

UNDER MOUSE ARREST- Getting busted for violating the company’s web browsing rule of conduct.

IT'S A FEATURE- From the adage "It's not a bug, it's a feature." Used sarcastically to describe an unpleasant experience that you wish to gloss over.

ALPHA GEEK- The most knowledgeable, technically proficient person in an office or work group. "Ask Tim, he's the alpha geek around here."

SALMON DAY- The experience of spending an entire day swimming upstream only to get screwed in the end.

CHAINSAW CONSULTANT- An outside expert brought in to reduce the employee headcount, leaving the top brass with clean hands.

404- Someone who is clueless, from the World Wide Web error message "404 Not Found", meaning the requested document couldn't be located.

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